Return Policy

Effective Date: 25.12.24

We accept returns for defective, damaged, or incorrect products within the specified timeframe.

Eligibility for Returns

• Defective or Damaged Items – Must be reported within 24 hours of delivery.
• Incorrect Orders – Must be reported within 48 hours.
• Expired or Near-Expiry Products – Returns allowed based on distributor agreements.
• Stock Rotation – Subject to distributor policies.

Non-Returnable Items

• Non-defective items.
• Products without original packaging.
• Requests beyond the return period.

Return Process

• Retailers must inform the Field Executive (FE), who acts as the Point of Contact (POC), during the next scheduled visit.
• The FE will verify the return request and document necessary details.
• Approved returns will be collected during the next beat visit.
• Refunds for approved returns will be issued as Credit Notes for future orders.