Delivery Policy

Effective Date: 25.12.24

We ensure timely deliveries based on the expected delivery date provided in the app.

Delivery Timelines

• Retailers must select an expected delivery date when placing an order.
• Orders are processed and prioritized to be delivered before the selected date whenever possible.
• Deliveries follow the beat schedule, but exceptions may be made for urgent or time-sensitive orders.

Delivery Process

• Order Confirmation – Notification sent after order placement.
• Expected Delivery Date Selection – Retailers choose their preferred date while placing an order.
• Dispatch Notification – Sent when the order is out for delivery.
• Delivery Attempt – The order is attempted to be delivered on or before the expected date.
• Proof of Delivery – Retailers must confirm receipt via the app.

Delivery Exceptions

• If the retailer is unavailable at the time of delivery, the order may be rescheduled for the next available beat visit.
• External factors (e.g., supply chain disruptions, weather conditions) may impact delivery timelines, but retailers will be informed in advance.

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