Refund Policy

All refunds are processed as Credit Notes.

Refund Eligibility

• Approved Returns – Refund issued as a Credit Note for future purchases.
• Failed Delivery Payments – If a prepaid order is not delivered, a credit adjustment will be issued within 3-5 business days.
• Disputed Transactions – Must be reported within 48 hours for resolution.

Refund Process

• Retailers must notify the FE (Point of Contact) during the next visit.
• The FE will verify and report the request to the distributor.

Refunds are processed as Credit Notes.